Customer Challenge
The customer needed an easy to use flexible reporting solution that enabled:
- Easy data access and data retrieval;
- Ability to customise reports (data and formatting);
- Reduced dependency on the IT department;
- Improved accuracy of data for better decision making;
- Reports to be generated more quickly;
- Improved customer service levels and increased competitive edge.
IntelMotion’s Solution
IntelMotion Solutions (used to trade as Magenta Technology) implemented a unique reporting solution that was easy to use and allowed the customer to extract enterprise data at any time, at any one of their office locations.
This solution contained:
- Browser based reporting for easy access from office/home/customer site;
- User configurable, flexible reporting;
- E-billing – allowing customer formatted e-invoices;
- Users own library of configured reports.
- Customer Results
The implementation of IntelMotion’s new reporting system has led to some key benefits for CitySprint including:
- A significant reduction in the time taken and resources required to produce reports,
- Improved customer service levels:
- Customers receive reports in the format they want when they want;
- Improved decision making through better more accurate information;
- A flexible reporting structure which can grow as the business grows.